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Regular Contributor
Posts: 93
Registered: ‎07-07-2009
My Device: Rocking my Z10 and PlayBook
My Carrier: Vodafone UK

Not receiving email from one person

Hi all


Here's a strange one (for me, anyway).


There is one email address that I don't appear to have messages delivered to my device.


The emails appear on the PC, in my GMail account, but they don't appear on the phone.

Other emails, to the same folder all appear OK.


Can anyone shed any light on this?

What am I missing?


The email address is from btinternet.com - could that be the issue?


I need to resolve this, as it has been 10 hours since the email was received in my account, but I've only just checked online.


Help greatly appreciated.



Love Me - Love My BlackBerry
Z10 OS Version:
Z10 Software Release: 10.10.90
PlayBook -
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Not receiving email from one person

Hey jrsc109,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Did you receive any emails from this person before on the BlackBerry Z10?  I would suggest removing the Gmail account and re-add it and have them send you another email.  


Also do you have any filters setup for that email account?


I look forward to your reply.





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