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New Contributor
Posts: 6
Registered: ‎08-28-2013
My Device: Z10
My Carrier: Safaricom

Re: Numerous BlackBerry Z10 Issues

Hi, I have tried doing what you suggested but unfortunately the phone rebooting has not stopped. This did not change or improve the situatio in any way. Any other ideas? This is frustrating...thinking of getting a Lumia 920 to replace this Z10...Smiley Frustrated

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Numerous BlackBerry Z10 Issues

Then, I would wipe the device, reload the software with an autoloader file and then do NOT restore the App Data backup, only restore your settings.

 

Upgrading OS10 devices using Autoloader

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New Contributor
Posts: 3
Registered: ‎04-13-2014
My Device: blackberry Q5
My Carrier: vodafone

Re: Numerous BlackBerry Z10 Issues

You have no idea what you're talking about. I work in mobile phone support. We basically are responsable for how the phone works with the network so basic functions such as calling, texting using mobile data, wifi and email are our responsability but if the phone is behaving erratically even after updates are installed, factory resets, soft resets, hard resets  full factory restore, restore as a new phone as well as restoring from backup, what do you think we can do in telephone support? We're not miracle workers. We'll try and work out why you cannot get voicemail, make calls and so forth but blackberry and other manufacturers have a responsability to provide expert training for their own support. I'm not a bb expert, a windows phone expert, an iphone expert or an android expert. I know a reasonable amount about all of them but we don't get paid well enough to get people's bills sorted, analyse and resolve network issues and do blackberry and other manufacturers' jobs of fixing botched phone releases. If we could do all that, we'd be getting paid millions. You have no idea what you're talking about. We have no expert training on these devices just basic training. You're deluded if you think that people sitting in a call centre can fix these issues. It's blackberry's product, they have to support it and that is why customer's have warranties. Idiotic.

 

p.s

blackberry's uk support number is

0800 096 2201. They tried their hardest to hide it though.
New Contributor
Posts: 3
Registered: ‎04-13-2014
My Device: blackberry Q5
My Carrier: vodafone

Re: Numerous BlackBerry Z10 Issues

Moreover, only idiots would buy one anyway. You cannot go wrong with the top android models or the iphone. USER-FRIENDLY, and easy to grasp plus with a decent sized screen. Sooner blackberry goes, the better.

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Numerous BlackBerry Z10 Issues

spq2013, who peed in your cornflakes this morning?

Wake up and decide to go troll BlackBerry Forums with useless comments and call some folks idiots?

I help more people with their devices in one day, gladly, than you do in one week.

Go join a forum where you can contribute... wherever your admitted "reasonable amount" of knowledge might be more than calling people idiots that you nothing about.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 3
Registered: ‎04-13-2014
My Device: blackberry Q5
My Carrier: vodafone

Re: Numerous BlackBerry Z10 Issues

Not trolling. Just commenting on a stupid post. To expect customer service reps in a call centre to fix the most complex issues with a top end smartphone is ludicrous. There is only so many avenues that we can use. Thereafter, it's down to flaws in engineering and the functionality of the equipment. Anyway, what would you know about how many people I help. I get enormously frustrated when I cannot assist people with issues relating to their phones....overheating, battery drain, faulty mics, speakers. If the device is restored as a new device and is still behaving erratically or exhibiting symptoms such as overheating, there is no point calling ee or vodafone. They cannot solve it. You enforce your warranty and either get it repaired or replaced by the manufacturer. **bleep** was perhaps too strong but I cannot believe some of the calls I get in relation to mobile devices not performing. EE do not manufacture the phone. multi-million pound manufacturers like samsung, apple and blackberry do. I cannot believe how often these companies try to absolve themselves of any responsability though and people like the poster I was responding do not help. If you were on bill pay, had a smartphone performed all these resets and restores yet the same issue occurred, would you expect someone in a call centre to resolve it?...no. The manufacturer can though.

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Numerous BlackBerry Z10 Issues

spq2013, you're commenting on what stupid post?
Go click reply on that post and then tap the upper right QUOTE button and let's see what you consider stupid.

Otherwise your brilliance is all out of context.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Member
Posts: 1
Registered: ‎05-08-2015
My Device: z10 STL100-1
My Carrier: 1.1

Re: Numerous BlackBerry Z10 Issues

Hi am having a problem with my bbz10. If I am operating the fone after smtime my apps In the phone won't open and my video wont play. I have flash it nd undate is but is still doing p/s what can I do
Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Numerous BlackBerry Z10 Issues


lucas419 wrote:
Hi am having a problem with my bbz10. If I am operating the fone after smtime my apps In the phone won't open and my video wont play. I have flash it nd undate is but is still doing p/s what can I do

@lucas419

 

Details, please?

Exact OS and model?

What apps?

You "flashed" what and how?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code