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New Contributor
Posts: 2
Registered: ‎02-28-2013
My Device: Z10
My Carrier: MTN

PHONE FROZE

Hello, i tried the security wipe on my bb z10 fone and it has frozen since then , i tried reloading the software via the bb link software and also the bb update page but nothing seems to work . please help someone . it just shows the usb connect to pc logo. pls pls pls help

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: PHONE FROZE

Hey samnt83,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33480

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎02-28-2013
My Device: Z10
My Carrier: MTN

Re: PHONE FROZE

Hello,Thanks for the prompt reply really appreciate it .The soluton doesnt work .The KB33480 & the BB link reloading as well.They say no update or available & unable to update sometimes .The phone continues to stay in the same state.Please help.Regards,Sam