Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎09-30-2013
My Device: Blackberry Q10
My Carrier: Bouygues Telecom

Pairing HS 700 headset and Bb Q10

Hi there,


I have a HS 700 headset which was working fine with my old Bold 9900.

It seems that I can't pair it with my new Blackberry Q10.

The phone just doesn't find the headset.

Aren't they compatible?

Can you give me any advice?


I have to say that the Q10 seems have a connexion problem with my car as well.

My car bluetooth system recognize it, seems to pair it properly, and as soon as i give or receive a phone call, there is no sound whatsoever neither for me, nor for my correspondant.

Does my phone have a bluetooth problem?

Is it normal?

Any advice?


Many thanks.



Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Pairing HS 700 headset and Bb Q10

with HS 700 click on button on top and say options, tehn say pairing mode and Q10 should find it after


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V