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New Contributor
Posts: 3
Registered: ‎09-08-2013
My Device: Q10
My Carrier: SFR

Parental Control & Applications permissions - Lost Password

Hi

everything is in the title

i have a BB Q10 and i set a password in the "Parental Control & Applications permissions" to try this feature and the thing i that i'm unable to remember the password

how can i find it ?

i tried to make a factory reset via BB Link but since i'm restoring the data and entering my BB ID is again asking me for the password :-(

 

does anyone have a solution for that ?

Thanks

Jc

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Parental Control & Applications permissions - Lost Password

You'll need to wipe the device or a Factory reset, and NOT restore any information.

 

Or, remember the password.



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New Contributor
Posts: 3
Registered: ‎09-08-2013
My Device: Q10
My Carrier: SFR

Re: Parental Control & Applications permissions - Lost Password

thanks JSanders for your help

i won't restore any information

can i still use muy blackberry ID ?

thanks again 

JC

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Parental Control & Applications permissions - Lost Password

Sure, you can use the same BBID.

 

If you restore the settings, you'll get the same Parental controls password request



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 3
Registered: ‎09-08-2013
My Device: Q10
My Carrier: SFR

Re: Parental Control & Applications permissions - Lost Password

JSanders

thank very much indeed for your help

i dit as you told me and everything is fine now !

Jc