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New Contributor
Posts: 3
Registered: ‎03-27-2013
My Device: Blackberry Z10
My Carrier: MTN

Phone goes on Slient (Ringer) doent work after i put the Flip cover on " Please Advise"

All,

 

Based in Johannesburg. Got my Z10 2 days back and a flip cover today. The problem is as soon as I put my cover

my phone automatically goes on slient and no Voice notifciations happens. Only the vibrate feature works.When i

take the phone out of the flip case again and restart it starts working again like normal

 

Please some advise.. Am going mad.

 

Thanks

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Phone goes on Slient (Ringer) doent work after i put the Flip cover on " Please Advise"

Hey rakesh1978,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you using an official BlackBerry holster?  Also what notification profile is currently set?  Can you also provide the version of BlackBerry 10 software you're using?  Go to Settings>About to find this info.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 3
Registered: ‎03-27-2013
My Device: Blackberry Z10
My Carrier: MTN

Re: Phone goes on Slient (Ringer) doent work after i put the Flip cover on " Please Advise"

Hi Vicious,

 

I have got a BB Phone on contract . a normal user.. ?? being dum.. Smiley Happy

 

The BB verison mentioned is as per below:-

 

3696

Model - Z10

Model no STL100-1

Software release - 10.0.10.82

 

The phone does such a funny thinge that i have retart it to get it function normal.

 

Thanks,

Rakesh

 

 

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Phone goes on Slient (Ringer) doent work after i put the Flip cover on " Please Advise"

Thanks for the reply rakesh.

 

I am unable to reproduce the issue on my end.  We have no reports of this issue, so I'm going to ask for you to contact your network service provider and ask to be transferred to BlackBerry as we will require logs from the BlackBerry Z10.

 

This will help us find the root cause.

 

I appreciate your patience.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Highlighted
New Contributor
Posts: 3
Registered: ‎03-27-2013
My Device: Blackberry Z10
My Carrier: MTN

Re: Phone goes on Slient (Ringer) doent work after i put the Flip cover on " Please Advise"

Thanks,

 

will do.

 

Regards,

Rakesh