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Trusted Contributor
Posts: 137
Registered: ‎02-20-2014
My Device: Z10 STL-100-2
My Carrier: Klarmobil
Accepted Solution

Picture password not available in the Settings

Dear users,

I cannot switch on a picture password - it's not in the settings (Security & Privacy > Device Password).

Now on Z10STL100-2/10.2.1.3175

I tried it out earlier on 10.2.1.2141 certainly. I wanted to give it another try on 3175, but I cannot turn it on at all. Any thoughts, please?
Guru II
Posts: 21,729
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Picture password not available in the Settings

Are you on a BES or connected to a work Exchange account?  If either of those requires a password on the device then I believe picture password is not available.


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Trusted Contributor
Posts: 137
Registered: ‎02-20-2014
My Device: Z10 STL-100-2
My Carrier: Klarmobil

Re: Picture password not available in the Settings

I am connected to an Exchange account. Yeah, a connected to it a few weeks ago. So, that explains all. Thank you!