02-25-2013 01:44 AM
Hello Forum, I need help!
I've downloaded the BB Link OS 10 software. In the BB Link OS10 desktop screen I click on the bottom right hand side menu and then select switch device. It asks me to connect the previous or both devices if I have the USB cables. I've tried the previous device (9860) and/ or both. Nothing happens!!! I remain stuck at 1 of 8 of that process.
My BB ID is associated with the 9860 so I don't know if this is the problem. I've removed the BB Link OS10 multiple times and re installed it.. still no luck.. I have not removed the 9860 software Version 7.1 from my computer.
WHAT I'VE DONE: Used my wife's computer to perform the switch, followed by the same process again as per the media card approach. My contacts are incomplete!!!
WHAT I WOULD LIKE TO DO:
I've called rogers and they sent me an instructional email as well as refer me to the BB website. I called Blackberry and they said I have to sign up for a premium service if I want help. Why??? Not very impressed with the service I'm afraid. Both my wife and I have held off purchasing an alternative phone hoping that BB (Rim) would figure things out with the Z10. We almost went with anything other than a BB having experienced NOTHING BUT disappointment with the 9860. By the way, the transition was much easier all of the previous times we purchased a BB. Hopefully someone out there in the universe is reading this... I'm almost ready to return both of these things and move on.. am I venting
Any help on this will be MUCH appreciated.
02-25-2013 02:59 PM
03-02-2013 08:08 AM
pair the two phones over bluetooth.
in the 9860 got to connections > bluetooth > where it shows the z10 keep it pressed - a pop up menu will show transfer contacts - press that .
dont use the Z10 untill all contacts have been transferred - 9860 will show 100% done - however monitor the z10 it will show download bar for every single contact - Its a lengthy proccess. dont do anything on the z10 until all dialogs close.
Worked for me...
03-02-2013 12:05 PM
This is not answer.
Read my answer, you copy me.
Question is how synchronized contacts and calendar from old BB9900 to new z10.
That is a question. Bluetooth acepted, but this is quick help partialy
03-04-2013 11:40 AM