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New Contributor
Posts: 6
Registered: ‎05-01-2013
My Device: Q10
My Carrier: ee

Q10 Extending email storage time

Fairy happy with my Q10 so far, just my work emails seems to disappear after a week, Can anybody help how I can extend this to 30 days or longer ? Thanks Savi
Forums Advisor III
Posts: 1,476
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Q10 Extending email storage time


savi02 wrote:
Fairy happy with my Q10 so far, just my work emails seems to disappear after a week, Can anybody help how I can extend this to 30 days or longer ? Thanks Savi

What type of email account, POP, IMAP, Active Sync

 

If it is either POP or IMAP, you will need to delete the account from the phone and then re-create it, when you create it, at the bottom of the page you will the setting for the retention, and in most case it can even be set to FOREVER.

 

if it is Active Sync (EAS), at the bottom of the setting for the account you should have that specific setting for the retention and it can be set to FOREVER as well

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Using the Playbook and the Z10 and the Z30 and loving them

Martin