04-03-2014 08:42 AM
My Q10 deletes most emails that go into the server of my service provider without me doing anything. Sometimes within seconds, other times after half an hour and some messages stay on the phone. It is very annoying as I miss messages when I am not constantly checking the phone. This only happens with this account. When I get them from my web site they are okay. Anybody has experience with that?
04-03-2014 08:46 AM
04-03-2014 09:42 AM
I tried to add a filter in priority hub but that did not change the behavior. All these messages are redirects from my computer email program that only sends a message to the phone if the sender is in my address book. I just saw they go into the junk folder. When I go to 'edit folder settings' in the account both trash and junk are highlighted and selected whereas 'inbox' and the others are greyed out but selected. I have tried to de-select the junk and trash folder but this also did not change the issue. How can I make sure the messages go into the inbox?
04-03-2014 10:31 AM
04-03-2014 05:22 PM
No filter to my knowledge and according to theBell service techs. What I found is that the messages get placed into the junk folder and then the device just deletes them from the inbox but they are still in the junk folder. I talked to a BB tech and he did not know why the phone would do that.
04-10-2014 04:51 PM
04-10-2014 05:50 PM
I have been on the phone with Bell and Blackberry for almost an entire afternoon. Both promised to 'escalate' to the next level. That was Saturday and Monday and so far no response. I am watching this on the web-based, Outlook-type app that Bell provides and it does the same thing: the msg appears in the inbox, then disappears into trash or junk. The question is: is it the phone doing this and the web-based program following or the other way around? I have even created a filter as all these messages come from the same (my) address to place all of them into the inbox but this has no effect whatsoever. I hope somebody is listening and provides a solution in the next software upgrade.