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New Contributor
Posts: 3
Registered: ‎06-26-2013
My Device: Q10
My Carrier: Etisalat

SMS not working after upgrade to OS on Q10



I have just updated my Blackberry Q10 device software to the new version and unfortunately have lost all SMS functionality as well as have lost my SMS messages for the last 10 days. 


Has anyone had this same issue and / or can someone advise on the fix please?


Thanks in advance! 

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: SMS not working after upgrade to OS on Q10

Hello dhamecha,


Welcome to the forums. 


Due to the complexity of your issue, please contact your mobile service provider for live investigation, diagnosis, and resolution. If they are unable to assist they can transfer you to BlackBerry support. 



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New Member
Posts: 1
Registered: ‎07-11-2013
My Device: q10
My Carrier: vodafone

Re: SMS not working after upgrade to OS on Q10

after the upgrade, my Q10 SMS in complete block.
the provider, Vodafone does not understand the problem and I should send the blackberry in assistance.
Assistance BB said that I remain without telephone 10 days.

Weird decor assistance blackberry

New Contributor
Posts: 4
Registered: ‎08-21-2013
My Device: Blackberry Q10
My Carrier: *

Re: SMS not working after upgrade to OS on Q10

Hello i am facing the same issue, i am unable to open SMS, nor sending or recieving any SMS.
I am facing this issue since i upgraded to the Sowtfware version 2309.
Kindly please advise if you found any solution for this.
Thank you.