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New Contributor
Posts: 2
Registered: ‎02-10-2014
My Device: z10
My Carrier: T Mobile

Software Update

Hey all, 


I tried to update my software today, I have the BB z10, with the version:

I tire dto download the new version online on the web page, directly on the phone and on the bb website. But everytime my device or pc told me that I already installed the actual version? 


So does somebody know why? I would be really happy about some help because I start to get really **bleep** with my bb. 


Thanks for the help!


greetings JJ

Posts: 33
Registered: ‎01-31-2014
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Software Update


Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Software Update

That's because your carrier, TMobile, hasn't released the update yet.

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New Contributor
Posts: 2
Registered: ‎02-10-2014
My Device: z10
My Carrier: T Mobile

Re: Software Update

Ok so i just have to wait. But thank your very much! Greets