Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 6
Registered: ‎06-09-2013
My Device: q10
My Carrier: rogers

Sound turns off anytime I turn off my Q10

So ever since I have had my phone for a month now, anytime I turn it off and turn it back on, I have to remember to go into settings and notifications to turn my normal profile sound back on! Because it just says off on its own. And of course most of the time i don't remember so my phone is making no sounds until I figure it out. I also find i am missing many notification sounds, so if I am working on an email and receive a bbm, i don't hear notification.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Sound turns off anytime I turn off my Q10

Hi tonsojunkmail,

 

Just to clarify, when you turn your BlackBerry Q10 off, the notifications are enabled, however, when you turn it back on, they are disabled?

 

What version of BlackBerry 10 OS are you currently using?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 6
Registered: ‎10-01-2013
My Device: Q10
My Carrier: Bell Mobility

Re: Sound turns off anytime I turn off my Q10

I also have the same issue.  What's up?

New Contributor
Posts: 6
Registered: ‎10-01-2013
My Device: Q10
My Carrier: Bell Mobility

Re: Sound turns off anytime I turn off my Q10

My Software relase is 10.1.0.4181