03-17-2014 03:14 AM
I have an irritating problem with my Q5. I notice that touching any part of the screen will turn off the incoming call notification sound. This is a huge problem when I put my phone in pocket. When someone calls, the touch screen is automatically active and since my leg touches the screen, the notification is instantly turned off. Since the touch screen is active, I can also accidentally reject the phones while the phone is in the pocket.
Can BlackBerry 10 detect that the phone is in pocket (by using the light ambient sensor) so when it receives an incoming call the touch screen won't active?
Can I set my phone so touching any part of the screen won't turn off the notification sound?
03-20-2014 08:06 AM
This has been a feature of BlackBerry touchscreen phones for many years. It's a good feature for when, for instance, you forget to put your phone to Silent or Vibrate and you need to cancel the ringtone quickly but might want a few seconds to decide whether to answer the call or not.
The feature is built right in to the OS and there's no way to disable it. Putting your phone in an approved case or holster will solve this issue because the phone will continue to ring while holstered.
03-29-2014 02:24 PM