02-19-2013 11:55 AM
I used the BB Link tool to back up and migrate all the data from my Torch to my new Z10. I got everything accept my contacts. I was successful with my BBM contacts, text messages, Text contacts, recieved calls (numbers), email and calendar (Using Active Sync) and yet for what ever reason my contacts remain on my Torch and will not save and or transfer to my Z10. I tried twice and still no luck. Any Ideas and all ideas are very much welcome.
02-20-2013 01:43 PM
02-20-2013 07:19 PM
Have you tried to create a Backup of your Torch using BlackBerry Desktop Software and restore the contacts to the BB10 with BlackBerry Link? The Backup in BlackBerry Link will say the Backup created from the Torch is a Legacy Backup.
Also if that doesn't work, you could just to upload your contacts to Gmail or Outlook.com (Hotmail) and sync the contacts to your device wirelessly.
02-26-2013 01:31 PM
Thanks for all the feedback..
Just got off the phone with BB themselves and the tech mentioned that the only way to transfer contact information from any previous RIM devices to the Z10 is via a Gmail account. Even though it worked it took me a whole week talking, chatting and putting up a questions on forums like this one for anyone to give or get a proper answer to this question.... That’s crazy. This is not rocket science yet BB has made it out to be even more complicated than that................ BB needs to understand that little things like contact transfer information needs to be easy and accessible from any and or all aspects specially for those who are not all that tech savvy. I had to create a Gmail account, save the contacts from my Torch to my desktop, then log into my Gmail account, save them there and then push them to my new device... I personally think that when you log into the BB Link Manager tool and it says that ALL DATA has been transferred then ALL DATA should be transferred not just specific areas of the ALL THE DATA.... Anyhow, I just wanted to say thank you for all your views and help. I just wish it was a little more user friendly.
Thanks again everyone..
PS. I miss my Torch.. LOL.
02-26-2013 01:40 PM