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New Contributor
Posts: 2
Registered: ‎08-13-2013
My Device: Z10
My Carrier: Orange

Trips not updated on Blackberry Travel



Blackberry Travel would be a great tip, if any it was working…


I autorised the scan of my email, I sent my emails from Air France to trips@blackberry.com but I don't have any of my flights showing up in my app. The only one that it catched was a train trip…… Entering everything manually is clearly a waste of time.


So how could I make it work and make sure the trips are automatically updated ?



Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Trips not updated on Blackberry Travel

Hello Naoboy,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding BlackBerry Travel.


Have you also verified that automatic trip scanning is set to on within your settings? Was the email sent to trips@blackberry.com sent from the email address associated with BlackBerry Travel as listed in your application settings?



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New Contributor
Posts: 2
Registered: ‎08-13-2013
My Device: Z10
My Carrier: Orange

Re: Trips not updated on Blackberry Travel

Yes, it is the same email address and yes automatic scaning is set.