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Contributor
Posts: 23
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE
Accepted Solution

Turned Z10 OFF, then ON and contacts have disappeared

My battery was running low so I turned my well established Z10 OFF.

 

Then once it was plugged in I turned it back On and all my contacts have disappeared.

 

Hard to know whet to write next! Are they retrievable?

 

Thanks...

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Turned Z10 OFF, then ON and contacts have disappeared

Is there a cloud service with which your contacts sync, like Google or Yahoo?

check your accounts > and that email setup to make sure the account is still connected.

 

If all seems ok there, check the corresponding service on a PC webmail login, login and see if your contacts are there.



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Contributor
Posts: 23
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE

Re: Turned Z10 OFF, then ON and contacts have disappeared

Hi, thanks, no. I don't synch BB contacts to anything.

Contributor
Posts: 23
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE

Re: Turned Z10 OFF, then ON and contacts have disappeared

So far as I can see everything else is working fine. The Hub is full of all the usual stuff.

 

Email works and the To: field prompts what looks like my Conatcts' email addresses.

 

SMS works and the To: field prompts what looks like a full list of my Contacts' phones.

 

The Phne works and the # field prompts a listof my Contacts' phones too.

 

So thanks, good point, you have shown there's something there and that the plain old 'Contacts' display is the root of it, possibly not lost data (fingers crossed).

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Turned Z10 OFF, then ON and contacts have disappeared

Open your Contacts app.

Tap the lower left tab and make sure that is set to ALL



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 23
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE

Re: Turned Z10 OFF, then ON and contacts have disappeared

Ha! Genuis!

 

It was set to All but I changed it to Favourites (and that worked) then back to All and that worked too.

 

Very many thanks.

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Turned Z10 OFF, then ON and contacts have disappeared

Great, good luck!


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 23
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE

Re: Turned Z10 OFF, then ON and contacts have disappeared

How do I mark 'Solution'?

Posts: 95,525
Likes: 24,548
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Turned Z10 OFF, then ON and contacts have disappeared

Looks like it has been done so.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 23
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE

Re: Turned Z10 OFF, then ON and contacts have disappeared

Right, thanks again, I could see the buton that time.