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Super Contributor
Posts: 295
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Unable to Attach Pics

Dear BB Community Support 

 

I was just about to attach a picture to mail I posted here a second ago and found it is not possible, the message was sent via my Z10 

 

Am sure that this was possible when I had my Torch 9800 and if it did not, please could the developers create a button that can be used here on our phones.

 

Yours sincerely 

JT Valerie 

JTValerie
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Unable to Attach Pics

Hello jtv,

 

Thank you for your question regarding attaching files to an email on your BlackBerry Z10 smartphone.

 

While composing an email or tap the paper clip icon on the bottom of the screen.

 

You might need to hide the keyboard to see the icon. (You can do this by pressing holding the space key on the virtual keyboard.)


Browse to the file and Tap the file to attach it.

 

Let us know if this helps.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

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Super Contributor
Posts: 295
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: Unable to Attach Pics

Dear FozzieBear

Thank you again, and opening the secret to getting the keyboard down when I want it down. That has been hard work at times and only now I know why, but the case of attaching a file is, once I touch on the tree and and the types of search features appears where I need to browse. The browse button was ineffective.
JTValerie
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Unable to Attach Pics

Hello JTV,

 

After touching the flower icon for pictures it should take you to your device directory for your pictures (usually Media Card/camera or Device/Camera.

 

Does this allow you to locate your pictures? What issue do you run into? You should be able to browse using the options (Up) on the bottom menu.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Super Contributor
Posts: 295
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

Re: Unable to Attach Pics

FozzieBear Hiya

It doesn't go straight to my directory but as if I was on my PC
JTValerie