Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Developer
Posts: 60
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Unable to hit "Call" when number dailed

On a Q10, when I dial a number on the phone screen, it switches to "Search Contacts" screen, and under Actions, it lists an option to "Call <number>". When I select the "Call" option. It highlights to confirm that the selection was registered, but it doesn't call the number.


I have to switch over to the "Dial Pad" view and then dial the number again.


Is anyone else having this same issue?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Unable to hit "Call" when number dailed

Try a battery pull.  Remove your battery while your phone is powered on then replace it.  What's happening on your phone shouldn't be happening and a battery pull should resolve the issue.



Keep us up to date on your progress.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.