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New Contributor
Posts: 2
Registered: ‎07-09-2013
My Device: Z10
My Carrier: AT&T

Update 10.1.0.2109 & text messages

Since updating devise software this evening, the device receives text messages, but they can't open.
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Update 10.1.0.2109 & text messages

Hey BBivans,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you receive a specific error when trying to open Text Messages?  Have you tried to access the messages from BlackBerry Hub?

 

Also does the issue persist if you remove the battery and place it back in?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎07-09-2013
My Device: Z10
My Carrier: AT&T

Re: Update 10.1.0.2109 & text messages

Thanks for your response and questions. Yes, I have tried from the hub, still doesn't open. Yes I have tried turning off and removing battery. In both cases the problem is not resolved. If others are not having this problem, perhaps I should find away to reload the software and start over. What do you think ?