Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎06-23-2013
My Device: Blackberry Z10
My Carrier: Rogers

What is a protocol layer,and how can be activated.

 
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: What is a protocol layer,and how can be activated.

Hi Natalino,

Welcome to the BlackBerry Support Community.

Could you please clarify your question and perhaps provide some more detail on the issue you are having with your BlackBerry Z10 smartphone so I can assist you better? Where are you seeing a prompt for a protocol layer? Could you provide the steps you are taking when you see this as well as the full error message you are receiving? Thanks.

 

I look forward to your response.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎06-23-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: What is a protocol layer,and how can be activated.

Thank FS for your response. I received few family photos on my Z10 and I was going to forward them to my  wife that she has a Blackberry 9700.. When selecting to forward the pict the message displayed as follows;

Messages status; Protoco; layer was unable to send message Account gmail-Folder ;outbox.

Instead using forward, is there any other option? Thank you

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: What is a protocol layer,and how can be activated.

Hey Natalino,

 

What type of email account are you using to send these picture attachments? This article should provide more information on the error message you are receiving sending messages. ""Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone" http://blackberry.com/btsc/KB33736


Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎04-22-2014
My Device: dont't know
My Carrier: verizon

Re: What is a protocol layer,and how can be activated.

how can i send pictures using my blackberry?

Developer
Posts: 136
Registered: ‎02-24-2014
My Device: BlackBerry Classic

Re: What is a protocol layer,and how can be activated.


lucyg314 wrote:

how can i send pictures using my blackberry?


If you open the photo and touch the "share" icon you can send photos in several different ways: email, text msg, bbm, etc....

 

Also, you should have made your own thread, your question is not about the original subjec.