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New Member
Posts: 52
Registered: ‎11-26-2013
My Device: Q10
My Carrier: T-mobile

You Forgot to Add This To BB 10 Highlights

When something with the OS doesn't work and you call support (I have a ticket #) you will be put on hold for over an hour (as I have every single time I've called).

You no longer be escalted up to a Tier 2 support level and will have to try and work with very nice, but incompetitent Tier 1 technical support reps.

If they can't fix your problem, you will have to wait for them to acquire support from Tier 2 via email at which point they will call you back or email you.

 

 

Good Is The Enemy Of Great
A Custom Electric
Posts: 94,683
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
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Re: You Forgot to Add This To BB 10 Highlights

Yea, since your personal experience is not the expected outcome, it would be silly to add that to the Highlights of this section.

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New Member
Posts: 52
Registered: ‎11-26-2013
My Device: Q10
My Carrier: T-mobile

Re: You Forgot to Add This To BB 10 Highlights

I apologize for my sarcasm, but things have really gone downhill with BB support since the launch of OS 10.

Good Is The Enemy Of Great
A Custom Electric
Guru II
Posts: 21,727
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
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Re: You Forgot to Add This To BB 10 Highlights

I haven't found that to be the case.

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Highlighted
Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: You Forgot to Add This To BB 10 Highlights


velocitymj wrote:

I apologize for my sarcasm, but things have really gone downhill with BB support since the launch of OS 10.


More sarcasm?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code