02-24-2013 01:33 PM
We have a new Z10 with email issues, to start with we managed to get all three emails added ok then at some point the emails under settings said 'not connected' the only way i have found to resolve was to delete and re-enter the accounts, we now have a situation where one of the accounts says 'saving' but then disappears??????
02-24-2013 02:05 PM
02-24-2013 03:03 PM
Thank you for your reply, I have tried pulling the battery as suggested and do believe that there maybe a software issue. it is as if it thinks it is already on there, like when you remove the email it does not remove it from a reg file somewhere. unsure why it often say 'not connected' but our wifi is extremly slow here?
Will try EE
02-24-2013 03:09 PM
04-20-2013 01:42 PM
After several hours of support time with Blackberry, there was no solution to the e-mails which at times mysteriously disappeared from the Z 10, than at others simply stopped downloading completely. Several test emails from Blackberry didnt appear and they could find no solution. Unfortunately, I had to take it out of service, return it and go back to my Bold 9900. "State of the Art" is not always better! Its inability to sync with Outlook as well as the 9900 does not make this device eligible for use at my office.