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New Member
Posts: 1
Registered: ‎05-30-2014
My Device: blackberry Z10
My Carrier: DA0049891/10
Accepted Solution

Z10 FAILED TO START AFTER UPGRADING TO OS10.2

Hello there, i have a problem after i update my blackberry Z10 to OS 10.2 .. when i restart the phone it don't finish his loading until 99% only.. my phone don't start.. i wait for about 6hours waiting to finish loading and start but until 99% only 3 days now since i update this.. i never use my phone.. 

 

can you please help me to solve this problem?.. what would i do?.. i try to reset holding power button and volume up and down but it's the same output .. loading only.. failed to start..

 

please help thank you!

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 FAILED TO START AFTER UPGRADING TO OS10.2

Hi and Welcome to the Community!

Please try removing the battery for 5 minutes, then putting it back in and booting up again. If this behavior continues, then seek out an AutoLoader so as to force a clean OS reload...something about the OS you installed may well be corrupt, and a clean reload would be the way to fix it.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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