Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 18
Registered: ‎02-21-2013
My Device: Blackberry Leap upgraded from Z10
My Carrier: Telus (moved from Rogers)

Re: Z10 Manuals, User Guides and How To links - this is what I get when I try to download the PDF of the Manual - does anyone else get this problem?

Thanks very much.  I'll give it a shot

New Member
Posts: 1
Registered: ‎10-20-2013
My Device: zz10
My Carrier: Rogers

Re: Z10 Manuals, User Guides and How To links

[ Edited ]

HI :


I have 3 accounts on my BBZ10. Rogers is the wireless carrier.  


Two accounts the emails are forwarded to the BB10 but on the third account which is my main business account emails are not getting forwarded. The go daddy service for email appears to send them to the desktop but they are getting "blocked" for some reason and not appearing on my mobile device. 

I am usring  a CRM on my desktop (Goldmine) but don't think that has anything to do with the problem. 


Are there any settings on  the BBz10 which limit access from different email accounts? 


The business account <removed> is my default on the Z10 and my most important account. 





MOD EDIT: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Z10 Manuals, User Guides and How To links

Is this "business account" email on your desktop being downloaded by Outlook?

In your Outlook email account settings, check that the "delete from server" after download is NOT checked.

If Outlook deletes the email from the server after downloading, the email does not remain on the server for the BlackBerry to grab.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code