12-01-2013 02:26 PM
Solved! Go to Solution.
12-01-2013 07:32 PM
12-02-2013 12:42 AM
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
12-06-2013 01:54 AM
Now the Random Shutdown issue has been solved. Though another proble has been started. now battery doesn't get fully charged. Max charge I can get on Z10 is 84% beyond that it dosn't charge.
So effective device usage time has been highly decreased.
12-06-2013 10:55 AM
12-06-2013 11:27 AM
12-06-2013 11:34 AM
12-06-2013 04:11 PM
I can suggest many things, but it will all be "a shot in the dark" without the result of that test, and buying a new battery is not the best way to conduct that test (as my post states).
So, you might instead try an OS reload, since the problem started when you attempted that before. I'd suggest:
If the problem clears up with this, then it was something that went wrong during the OS update you did. If you have to revert to AutoLoader or other versions, then the OS version you are using is somehow corrupt. If the problem returns after you restore, then something in your backup is the cause, and you'll have to redo it all but not do the restore.