03-17-2013 11:08 AM - edited 03-17-2013 11:29 AM
I bought new BB Z10 from Authorized Blackberry Dealer. It had Software Version 10.0.10.8.., before some days, I connected it with my laptop via blackberry Link and I got pop up for new software update ver. 10.0.10.9.., I already updated my z10 100% via link, but then it couldnt restart and just blinked red led..I gave it to BB authorized service station for repair..But they install OS ver. 10.0.10.263 Dev Alfa..and said to me, they hvnt new version of OS.
Now In my Z10, There r no Photo Gallary, no music player, no time icon, no video player etc..many featurs not availalble in my z10 and it displaying Dev Alfa on start up instead of new BB logo and round process bar..
So plz, can anybody tell me?? how can i get new Complete OS update 10.0.10.82 in my Z10 ????
- Jasmine Patel
03-17-2013 06:59 PM
Hi and Welcome to the Community!
Very strange...if it were me, my trust in that service center and/or dealer would be diminishing, and I might become concerned that they've given me a device that can never work properly. Of course, there's now way for us, at an internet distance, to tell for sure. Is the PIN the same on this replacement? Or is it a different device? And what is the model number of the Device? You can check all of this via the Settings > About screens.
You should (I cannot know for sure) be able to use Link to perform the OS reload...and that should reload the proper OS for your device. Then again, if they gave you a true Dev Alpha device rather than a production Z10, then your problems are much larger...
03-17-2013 10:30 PM
i just got my black berry z10 from amazon last week .i deleted the software by accdent and now my phone is dead . i tried to fix it by the black berry link and didn't work . can you please help me
03-24-2013 07:36 AM
I have the same problem, i bought my phone back home before moving to the US . while connecting to BB Link it showed update so i did the update and ened up with Dev Alpha screen that i tried for many times to reload but nothing is working ... i dont know what to do !
Please update me if you ever find a solution
03-25-2013 09:44 PM
03-26-2013 07:07 AM
I am unable to update my Z10 OS version 10.0.10.261
To the most recent version. Why is it so difficult? This is very frustrating and off putting. Why can't we just update our OS from the blackberry website? I have an international unlocked phone and several times a day I check for software updates but keep getting the same old message that my version 10.0.10.261 is the most recent update.
First, remove the SIM card from your device and Try the process outlined here.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code