Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Highlighted
New Contributor
Posts: 6
Registered: ‎05-11-2013
My Device: Z10
My Carrier: Celcom

Z10: The camera can't be started

I just got my Z10. Unfortunateley the camera is not working with the above error message. I've tried to remove the battery but still the same Smiley Sad  Anything else to check? 

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10: The camera can't be started

Hi and Welcome to the Community!

 

Check for OS updates...and if not, check for an OS reload:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................