03-29-2013 05:08 PM
I just picked up my Z10, nice phone. I like it,, but just found out my Sennheiser earphones will not work with them. They are nice units, and they worked well with my 9930. So I believed that that would have done so with my Z10.
Blackberry what did you change??
03-30-2013 03:45 PM
Welcome to the BlackBerry Support Community.
Has this worked at any point since you've had the BlackBerry Z10 smartphone? Do you have access to another set of 3.5mm headphones you can connect to your device as a test? If not, you may want to test a set in a local store to see if the issue is occuring with the port or just that specific set.
Let us know the results.
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03-31-2013 11:40 PM
Thanks for the reply.
I have tried the sennheiser in the 9930, worked fine. Used them in playbook, worked, but no volume control. I picked up a pair of a-Jays worked with all three, My bose also work.
That's why I posted here, as they say this is above my pay grade.