Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
09-16-2013 01:01 PM - edited 09-16-2013 05:19 PM
Z10 OS 10.1.0.4200.
I recently left my phone switched off for a week. Before I did this I made sure there were no alarms or calendar reminders set and switched off my Z10 which at this point was fully charged. When I returned 7 days later and tried to turn on my Z10 the battery was dead, no charge whatsoever. This happened once before with a previous OS but was surprised it happened this time after taking the precautions mentioned above. Any ideas why this is happening?
Alongside my Z10 was my 4 year old Nokia E66 which guess what, lost no battery charge whilst turned off for a week. Other phones such as my old Torch 9800 would also hold its charge when given a well earned rest. Are BlackBerry aware that the Z10 has battery issues? Are they addressing this in future updates? Any advice on this would be much appreciated.
09-17-2013 01:01 PM
09-18-2013 10:20 AM
Thanks for the reply. I will try this.
I would guess that your problem happened cause every electric device has some systems running in background although you have switch it off.
An example of that a clock time in your device or a computer. You turn off the device and turn it back on you find that it has the correct time. "Try to remove the battery from your phone for a while and then try to turn off the device you find that it ask you to input the time
This is my guess
10-19-2013 01:10 PM
Well I don't really want to tell you this but this occurred in a new Z10 that I upgraded to and Orange had to replace it. The phone literally died and would do nothing.
03-10-2014 09:29 PM
I have the same problem. I have the latest 10.2.x developer release OS on my Z10 and after a few days of having it powered completely off after topping off the battery, the next time I power it up I have maybe 10% charge left.
03-22-2014 12:02 AM - edited 03-22-2014 12:03 AM
More data ...
I fully charged and then removed from the phone the same battery (I only have one Z10 battery at the moment) that had been losing its charge while installed in my powered-down Z10, and left it out of the phone for a week.
On putting it back in the phone and powering up, it still has 100% charge. It appears that the battery itself is fine, but when installed in a powered-down Z10, the battery draws down badly.