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New Member
Posts: 1
Registered: ‎11-08-2013
My Device: Blackberry Z10 and STL100-1
My Carrier: Globacom

battery issue

My Z10 Appears to shut down at 30% battery life, I have just upgraded my OS to 10.2.0.424, please how do I fix this.
Forums Veteran I
Posts: 1,771
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: battery issue

Hi bay767

This article mentioned how to solve it. http://supportforums.blackberry.com/t5/BlackBerry-Z10/z10-turns-off-before-battery-is-low/td-p/25214...

You can try it.

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New Contributor
Posts: 3
Registered: ‎11-16-2013
My Device: bb touch
My Carrier: mtn

Re: battery issue

My bbq5 shout down and will not come up,I have try charging it for three days now. Please help


Forums Veteran I
Posts: 1,771
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: battery issue

Hello George50

Seems you are facing software problem, not battery problem. Unplug the charger from your device now please.

You can try to repair it using BlackBerry Link in your PC and choose 'reload device software' menu. Make sure you have backed-up the data.


Good luck.




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Self Support: Knowledge Base & Manuals

New Contributor
Posts: 3
Registered: ‎11-16-2013
My Device: bb touch
My Carrier: mtn

Re: battery issue

Its refusing to connect on my pc(sad)
Thanks for ur support.
Forums Veteran I
Posts: 1,771
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: battery issue

Please follow the procedure in this article

How to Reload your Blackberry10 OS

http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-to-Reload-your-Blackberr...

Click like.jpgto thanks those who help you • If your issue solved, mark the best post in your thread as Solution message_type_solution1.gif


Self Support: Knowledge Base & Manuals

Contributor
Posts: 24
Registered: ‎01-26-2012
My Device: BlackBerry Z10 & BlackBerry Playbook
My Carrier: OEM

Re: battery issue

same here...

try a hard reset

New Contributor
Posts: 3
Registered: ‎11-16-2013
My Device: bb touch
My Carrier: mtn

Re: battery issue

@ariapazooki.
The battery is not removable(bad idea from the maker)
Lol