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New Member
Posts: 2
Registered: ‎03-20-2013
My Device: z10
My Carrier: koodo

bb10 not sending email (gmail account)

Hi,

My z10 just stopped sending email from my Gmail account. Worked at 8, stopped at around 8:15. Still receives mail though. Now I'm just getting a red circle with a line through it and an error message that says "Protocol layer unable to send message."

Any fixes?
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: bb10 not sending email (gmail account)

Hey lightningjim,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest removing the email account and re-adding the Gmail account and then test to send out a new email message.

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


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New Member
Posts: 2
Registered: ‎03-20-2013
My Device: z10
My Carrier: koodo

Re: bb10 not sending email (gmail account)

It solved itself spontaneously about 2 hours later. Not really sure what happened or how it fixed itself