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New Contributor
Posts: 2
Registered: ‎02-20-2013
My Device: bbz10
My Carrier: bb2120

bbm not working

[ Edited ]

Hi my bbm on z10 is not working what can I do

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: bbm not working

Hey Enobong,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When you try to send a BBM message do you receive a red X, checkmark or a clock icon?  Also do you have a data plan with your network service provider?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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Contributor
Posts: 12
Registered: ‎02-22-2013
My Device: BlackBerry Z10
My Carrier: Mobily

Re: bbm not working

My BBM was working fine hours ago and then when I tried to open a BB message that went in (viewing in Blackberry Hub at this stage) I was suddenly asked to setup my BBM and when I clicked Setup it showed : "Associating BBM with your Blackberry ID."  After some time, it displayed "Temporary Server Error"

 

And it has to be noted that even if my BBM was not open because of the supposed server error, I still continue to receive BB messages in Blackberry Hub.

 

Tried to on and and off my phone but to no avail

Forums Advisor III
Posts: 1,036
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: bbm not working

Known issue: KB

 

I recommend calling your carrier and asking to be escalated to Blackberry support so that you can provide a log.

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. Smiley Happy
New Member
Posts: 2
Registered: ‎02-23-2013
My Device: Z 10
My Carrier: STC

Re: bbm not working

Hi please i need a help am using bb z 10 my bbm was working suddenly i receive this message (associating bbm with blackberry id) what should i do i have already an id in bb app world.
New Contributor
Posts: 5
Registered: ‎02-23-2013
My Device: Blackberry Z10
My Carrier: O2

Re: bbm not working

I am a new user. When I try to login for the first time as a new BBM user, it gives me the same error 'Temporary Server Error'. Has been the case for the last 48 hrs. Is this an issue isolated to certain parts of the world? I'm located in UK
New Member
Posts: 2
Registered: ‎02-23-2013
My Device: Z 10
My Carrier: STC

Re: bbm not working

thx it looks there is a problem in bb server am staying in ksa so i dont know
New Contributor
Posts: 5
Registered: ‎02-23-2013
My Device: Blackberry Z10
My Carrier: O2

Re: bbm not working

Thanks Stabsh
Contributor
Posts: 12
Registered: ‎02-22-2013
My Device: BlackBerry Z10
My Carrier: Mobily

Re: bbm not working

Hi, drewread. The problem was indeed a BB server issue and not device related as confirmed by Mobily carrier here in ksa. BBM started working again last night
Contributor
Posts: 12
Registered: ‎02-22-2013
My Device: BlackBerry Z10
My Carrier: Mobily

Re: bbm not working

Thanks for the advice drewread