08-27-2013 10:52 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
When you're connected to the mobile network, do you receive upper case 3G or GPRS in lower case? As well when sending a BBM message do you receive a clock icon? If you do, I suggest contacting your network service provider for further investigation as it is a network related issue.
Let me know if you have any more questions.
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