Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎02-13-2013
My Device: Blackberry Bold 9780
My Carrier: Idea

call disconnects after exact 1hr

[ Edited ]



My call use to disconnects after exaltly 1 hrs and now its down to 1.19 minuts need imidiate help on this.


Thanks and Regards,


[personal information removed]

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: call disconnects after exact 1hr

Hey gulkab,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


What version of BlackBerry 10 software are you running on the BlackBerry Z10?  Go into Settings>About to find this info.


Since this is a software related issue we will need to gather logs to investigate.  Please contact your network service providor and asked to be transferred to BlackBerry so we can find the root cause.


Let me know if you have any more questions.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!