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New Contributor
Posts: 6
Registered: ‎04-02-2013
My Device: Z10
My Carrier: MTN

cant open email on blackberry hub Z10

After upgrading my software I am unable to open any email from the hub on my BlackBerry Z10. How do I fix this probkem
New Contributor
Posts: 2
Registered: ‎07-14-2008
My Device: Z10
My Carrier: Telstra

Re: cant open email on blackberry hub Z10

I would suggest you run the device software upgrade again as it would appear one item has not installed properly during the upgrade.

Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: cant open email on blackberry hub Z10

Hi,


welcome to the forum!Smiley Happy

Did you receive any errors during the update? what does it show when you open the hub? Did you relogin to your BlackBerry ID?
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New Contributor
Posts: 6
Registered: ‎04-02-2013
My Device: Z10
My Carrier: MTN

Re: cant open email on blackberry hub Z10

No errors during download. The hub shows all my updates and I'm able to view my bbm messages and Facebook but just can't seem to open any email that's just come through or previously opened email. Am I suppose to re login to my ID
Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: cant open email on blackberry hub Z10

yes relogin your ID please, then just make sure you're able to send and receive emails through the setup accounts
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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New Contributor
Posts: 6
Registered: ‎04-02-2013
My Device: Z10
My Carrier: MTN

Re: cant open email on blackberry hub Z10

I am able to send and receive email just can't open the received mail from the hub
Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: cant open email on blackberry hub Z10

Please try closing most of your open applications, it just could be the RAM is full and can't open some stuff. possibley
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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Posts: 94,198
Likes: 24,319
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant open email on blackberry hub Z10


g4chick wrote:
I am able to send and receive email just can't open the received mail from the hub
g4chick, are you saying the messages are in your hub, just that when touch one of those message to read it, nothing happens? It doesn't open. If you touch and hold a second on one of those messages, do you get the right side popup options?
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New Contributor
Posts: 6
Registered: ‎04-02-2013
My Device: Z10
My Carrier: MTN

Re: cant open email on blackberry hub Z10

Yes that's what I mean. Nothing happens doesn't open, I only get a right sided pop up menu! What does it mean or do I have to do
New Contributor
Posts: 3
Registered: ‎04-02-2013
My Device: BlackBerry Z10
My Carrier: TELUS

Re: cant open email on blackberry hub Z10

[ Edited ]

I have the same problem... Just setup the BES10 server, activated the first BB Z10, see all the email in the mailbox, but can't open them? I also can't delete anything from the mailbox. Could it be a server setting?