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New Member
Posts: 2
Registered: ‎09-18-2013
My Device: Z 10
My Carrier: Vivo

corrupted file

I went to do my first update and at the end of the update gave error
after that the phone does not turn opens the rub does not receive link also does not open blackberry word
and when I try to update again it is loading and does nothing please help me out.

Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: corrupted file

Hello Tavinlok

Welcome to the BlackBerry Support Community Forums.


The next steps I would take in order to help resolve the issue you are having are to reload the BlackBerry Z10 smartphone device software.

*Note before reloading the BlackBerry Z10 smartphone software please backup the data stored on the BlackBerry Z10 smartphone using BlackBerry Link.

BlackBerry Link can be downloaded and installed from the below site:


To backup the BlackBerry Z10 smartphone Software please follow the below steps:


1.On your computer, open BlackBerry Link.
2.Connect your device to your computer using a USB cable.
3.At the bottom of the screen, click your device.
4.Click the Settings icon. In the Settings view, in the left pane, click Back Up Now.

Note: You can select data to include in your backup files by selecting specific data in the Settings view.

Alternatively, the following steps can also be performed:

1.To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.

To reload the BlackBerry Z10 smartphone software please follow the below steps:

1.Open BlackBerry Link.
2.Connect the smartphone using the micro USB cable.
3.At the bottom of the BlackBerry Link window, click the Computer tab.
4.Select settings.
5.Under Reload Device Software, select Reload.
6.Follow the on-screen instructions.

Once the BlackBerry Z10 smartphone smartphone has been reloaded please attempt to test to see if the issue can be reproduced.

I look forward to your reply



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