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New Member
Posts: 1
Registered: ‎06-07-2013
My Device: 9860
My Carrier: us cellular

device analyzer not found; all resolutions i've tried haven't worked

i recently had to have my phone reset back to factory settings because of a text glitch.  afterward i was unable to find the device analyzer.  The only place I can find it is in application management, but it won't let me open it.  i have searched online and everything they said to do doesn't work.  when i type #??5* it takes me back to blackberry id info.  then i called the helpline and got this girl who didn't even know what the device analyzer was.  I relied on this feature to let me know when my phone needed to be restarted and it would reboot it without me having to take the case apart and the battery out.  I have a torch 9860 so there is no tactile keyboard.  could someone please help me with this?

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: device analyzer not found; all resolutions i've tried haven't worked

Can you use the universal search on the main screen to find "device analyzer"?

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New Contributor
Posts: 3
Registered: ‎10-01-2012
My Device: torch 9850
My Carrier: us cellular

Re: device analyzer not found; all resolutions i've tried haven't worked

I tried that as well....is there anywhere i can just download it again?

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: device analyzer not found; all resolutions i've tried haven't worked

From BlackBerry World I believe.
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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎10-01-2012
My Device: torch 9850
My Carrier: us cellular

Re: device analyzer not found; all resolutions i've tried haven't worked

Doesn't appear to be there either. Very frustrating. Smiley Sad
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: device analyzer not found; all resolutions i've tried haven't worked

Yea I sorta thought it was part of the OS.
I know you can get the advanced resource monitor in AppWorld.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code