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02-12-2013 08:03 PM
i already have a bb9800, i registered my new z10 with the same id , but couldnt retrieve the contacts from the old one,, so to create a new id ,, i am asked to do a security wipe , while doing that my phone got off with no battery,
after that when i charge my phone and tried to switch on the phone , the phone is not getting switched back onn,
its a symbol to connect the phone to pc,,, but when i connect my phone to pc it is not getting connected,, i installed the bb link software and bes 10 exe software,,, still cant coneect to pc,,, i tried multiple comps including the mac,,
what should i do,,, how do i reset my phone if its in a stage like this,,, is there any reset options with the external buttons>???????
Solved! Go to Solution.
02-12-2013 08:30 PM
You're going to want to follow the instructions in the following KB article:
That should get you back up and running!
(Note: If you can't get it to work, make sure the BlackBerry Link software is fully shut down by pressing Ctrl+Alt+Del on your computer, then go to the Task Manager, and under the Processes tab, shut down all BlackBerry related processes).
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