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New Contributor
Posts: 4
Registered: ‎11-01-2013
My Device: blackberry Q10
My Carrier: mtn

help my Q10 is crumbling after upgrade

I did an upgrade to the latest 0S 10.2 after which my camera flash stopped working and 2 days later, my keypad light also stops coming on. Pls how can I fix this.
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Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help my Q10 is crumbling after upgrade

From AppWorld, download and install the BlackBerry Virtual Expert application and check both of those functions and post back the results here.

 

Also, Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.

 

Then, try both functions again.

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New Contributor
Posts: 5
Registered: ‎11-22-2013
My Device: q10

Re: help my Q10 is crumbling after upgrade

J Sanders, thanks for the advice. You have an idea what to do if I can not access my q10 via bb link anymore, and won't get past the rim logo after switching the device on? any ideas would be much appreciated. tia!

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help my Q10 is crumbling after upgrade


whattheduck wrote:

J Sanders, thanks for the advice. You have an idea what to do if I can not access my q10 via bb link anymore, and won't get past the rim logo after switching the device on? any ideas would be much appreciated. tia!


I've answered in your other thread:  Q10 software update killed my rim

 

One post is enough, please don't cross post.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code