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Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10
My Carrier: mtn
Accepted Solution

help!!! my phonebook contacts are missing

I upgraded my bb10 software to 10.2.1.2102 and i just noticed its 4 days now and all phone book contacts have disappeared. How can i retrieve please. I have never used the blackberry link to backup. But i have backed up data from my lost 9800. I can see that on blackberry protect website.
How do i restore/solve this problem. Am frustrated
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: help!!! my phonebook contacts are missing

Many times you'll see missing data appear after rebooting your phone so let's give that a try. Press and hold your power button for about 15 seconds until you see BlackBerry on your screen. Don't release the button before that, despite what appears on your screen. After the reboot, take a look and see if they're back again.

 

 

I hope that helps you.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10
My Carrier: mtn

Re: help!!! my phonebook contacts are missing

I did that severally billJ
It still did not work. I have even done a hard reset to no avail
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing

Try this, open your contacts application.

At the bottom left is a tab that might say "All" or something else,

make sure your is set to all.


Do you see any contacts now?

If not, check the other tabs there, anything?



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Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10
My Carrier: mtn

Re: help!!! my phonebook contacts are missing

Have joggled 'all' its shows my twitter, skype, facebook contacta and about just 20 phonebook contacts out of 655 i had before
I feel i should restore my backed up contacts from the lost phone 9800 i used before. When i log into black berry protect i can see the details there
My question is how can i restore just my phonebook contact from there to this frustrating Z10
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing

OK, if you again tap Contacts > All.

tug down on the screen to reveal the total contacts at the top, what is the number?

 

If you open Protect on your Z10, you will see it will let you perform a one time restore from Protect to the Z10.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10
My Carrier: mtn

Re: help!!! my phonebook contacts are missing

Thank you jsansders.
I have been able to restore from protect.
Is there anyway to automatically do a periodic backup onZ10 asides BlackBerry link
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing

Since I value my contacts and calendar over most all other information in my BlackBerry, I use a seperate app such as Backup Pro, or Fire Chest, to backup my contacts to my media card and/or a cloud service, in this case to Box.com



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎07-19-2014
My Device: z10
My Carrier: mtn

Re: help!!! my phonebook contacts are missing

Ok. I value my pictures, video and contacts.
Will cloud services back up all that
Posts: 95,182
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help!!! my phonebook contacts are missing

Yep!

 

Many users use Box.com, free and integrated into your BlackBerry10 OS to upload pictures and videos to the cloud service.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code