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New Member
Posts: 1
Registered: ‎07-05-2013
My Device: Z10
My Carrier: T Mobile

mobile network deactivated

I tried upgrading my OS which was successful, it asked for a reboot after the whole download and installation.. when it came back on after a long while i noticed that my mobile network was deactivated and ive tried rebootin severl times its still the same thing + the fone is slower
New Contributor
Posts: 5
Registered: ‎07-05-2013
My Device: Q10
My Carrier: ACN

Re: mobile network deactivated

Try going to your system settings then select Network connections, you will then see Mobile Network, press it & in the screen make sure your mobile Network is ON...

Good luck hope this helps

Posts: 31
Registered: ‎03-16-2013
My Device: Playbook & Q10
My Carrier: 02

Re: mobile network deactivated

[ Edited ]

I had the same happen to me, what it had done is the mobile network had defaulted to Pay and Go, which i don't have as i have 1GB as part of my contract. I went to my mobile provider (O2) and they gave me the correct APN settings to enter which restored my mobile network. I think I lost my settings when i did an update as well. You should ask T Mobile what your correct APN setting are, note you may have to do a restart after entering them.