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New Contributor
Posts: 2
Registered: ‎02-04-2014
My Device: Q10
My Carrier: ujmobilok.hu

my Q10 can't update to 10.2.1.

Please help me!
My OS says, I've got the newest OS version, but I have only 10.2.0.424. I have been tried all the three ways (over the air, BlackBerry link, via the update webpage) to upgrade.
Thanks a lot: zsolt
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New Developer
Posts: 37
Registered: ‎01-20-2014
My Device: Blackberry Z10
My Carrier: *

Re: my Q10 can't update to 10.2.1.

You can update with sachets or if you now some carrier in your country has already released the update. You can use their sim.

Unfortunately the way BlackBerry updates, is the worst ever that could exist, even if you have an unlocked smartphone (people buys unlocked smartphones to avoid the carriers), but with BlackBerry you depend of the carrier, worst way ever.

 

Also you can contact your carrier and check with them when they are planning to release it.

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: my Q10 can't update to 10.2.1.

Hi..

 

You can Manually update the device OS from the below link..

 

https://developer.blackberry.com/blackberry10devalpha/devalpha_update.html

 

Make sure to take the backup of the Device before donig it.

 

thanks..

Please update the result after applied..

Thanks
New Contributor
Posts: 2
Registered: ‎02-04-2014
My Device: Q10
My Carrier: ujmobilok.hu

Re: my Q10 can't update to 10.2.1.

Hello,
Many thanks for your help!

Finally I could solve the problem by using Sachesi, I downloaded the last version of Vodafone (UK): 10.2.1.2102 - it works.
Prviously the Alpha version above didn't handled a few native software (I couldn't find e.g. video player, file manager etc).

For summary: thank you very much for your help again! Smiley Happy
Cheers: mzs