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New Contributor
Posts: 4
Registered: ‎04-16-2013
My Device: z10
My Carrier: zain
Accepted Solution

my device keep turning off

i have the blackberry z10 os 10.1.0.1720 and it used to work perfectly till today it started to turn off by it self and wont turn on until i connect it to the charger, when plugged in it shows that the battery empty but when it turns on the battery is full, everytime i disconnect it is turns off again with the same issue .. please help 

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my device keep turning off

Hi and Welcome to the Community!

You should try this...with your BB powered ON and on the OEM charger, remove the battery. Wait 5 minutes, still with the BB on the charger. Insert the battery and allow it to boot up. Leave it on the charger for at least 4 hours.

See if that helps correct your situation.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 21
Registered: ‎06-18-2013
My Device: Blackberry z10
My Carrier: vodafone

Re: my device keep turning off

This is a charger issue as far as I can guess, I would recommend that you ask someone to give his bb charger and you can see if the charger or the battery is faulty this happens because of power fluctuation.