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New Contributor
Posts: 8
Registered: ‎11-24-2013
My Device: z10

red x next to messages :(

I have had this problem with only one of my contacts, we both can talk to other people. I was using a curve then I switched to a z10 but it's still the same problem. I receive her messages but when I try to reply there's a red X next to the message. In groups I can see what she types but she can't see what I type. Please help Smiley Sad
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: red x next to messages :(

Hi and Welcome to the Community!

Is this BBM? Email? SMS? Something else?

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: red x next to messages :(

Is this in BBM? If so, each of you may need to delete the contact for each other. Then re-add each other using PIN.

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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

It's BBM, and we tried to do that but I couldn't accept her request, and she didn't receive my invite Smiley Sad it seems she can send things to me on BBM but I can't send things to her Smiley Sad
Thanks for the welcome Smiley Happy
Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: red x next to messages :(

Are either of you on a BES server through your employer?

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

No we r not, we make all the payments ourselves on pay as you go. We can both talk to other people completely fine.
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New Contributor
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

Please can someone help?
Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: red x next to messages :(

Are you sure that you aren't in her block list by accident? I don't know what else to suggest.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 8
Registered: ‎11-24-2013
My Device: z10

Re: red x next to messages :(

Yes, I am not in her block list. I have looked at her BBM before and I am in her contact list as a normal contact. Please help Smiley Sad
Guru II
Posts: 21,961
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: red x next to messages :(

I'm trying to help. You are most likely going to need to contact BlackBerry for resolution. The best way is through your carrier support.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!