04-27-2013 08:21 PM
hello am having some problems with my z10 i cant fix it tried all the ways didnt work i restored my BB z10 from blackberry link it was going well when the restore finished my z10 has restarted then it doesnt want to work i mean i can see nothing only blue wallpaper tried to relod from bb link doesnt work and it says in the bb link when i conect the phone disconnect your device from your computer and compelete the setup app on your device . when completed reconect your device
can you please help me with this issue
04-29-2013 01:55 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest performing a clean reload of the BlackBerry device software and then restore all data except applications.
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04-30-2013 10:59 PM