11-08-2013 02:28 PM
11-08-2013 05:31 PM
Welcome to http://supportforums.blackberry.com/
Trying to restart the BlackBerry to see if it works and works well the OS on your BlackBerry.
If evidences the persistence problem I recommend you do a hard reset
By pressing the plus and minus volume along with the power button for about 30 seconds.
We look forward to your future comments.
11-09-2013 04:31 PM - edited 11-10-2013 04:12 PM
I recommend you make a reload of the BlackBerry OS Link
Connect your q10 and run BBLink
Then go to preference and press the reload option software
Let the process do all your work, and then you start setting your BB
And load your backup.
And let us know if your problem evidences the persistence.
Thanks are patient and do not disconnect the BlackBerry
Until you finish doing your process