07-06-2013 01:50 PM
07-07-2013 06:50 AM
07-08-2013 08:38 AM - edited 07-08-2013 08:39 AM
Here is another post with the similar problem. Follow this one too just in case a solution is found: http://supportforums.blackberry.com/t5/BlackBerry-
This is what I said on that post:
I had this happened to me on a brand new Z10. I called Verizon and they informed me this is one of those moments where you have to hate RIM. According to Verizon when you are doing the update process and your phone loses signal, or turns off during the update process, the phone goes into an "unfixable state". The only way to fix the phone according to Verizon is by sending the phone back and getting a new one.
They also said "to make sure when anyone does updates with the phone to do them when you will have the best signal and the phone is plugged in. DO NOT move the phone during the update process to maximize a successful update process."