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Contributor
Posts: 10
Registered: ‎11-24-2013
My Device: blackberry z10
My Carrier: o2

wifi not working on z10 since update

Can anyone help the wifi has stopped working on my BlackBerry z10 since I updated the software to version 10.2.0.424 wondering how the hell I can update the software next time on my phone with out wifi working
Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: wifi not working on z10 since update

Wifi stopped working? Did you try restarting the router?
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Contributor
Posts: 10
Registered: ‎11-24-2013
My Device: blackberry z10
My Carrier: o2

Re: wifi not working on z10 since update

Don't have wifi at home so have no router I mean when your out and about connecting to open networks
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: wifi not working on z10 since update

Hi..

 

Try to hard reset the Device and See once if it works or not.. 

 

  Thanks..

 

Please update the result after applied..

Thanks
Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: wifi not working on z10 since update

I wouldn't think that an update can stop wifi from working. did you try connecting to other networks? Same results there too?
--

If my post has helped you, give it a LIKE Smiley Wink
Contributor
Posts: 10
Registered: ‎11-24-2013
My Device: blackberry z10
My Carrier: o2

Re: wifi not working on z10 since update

Ever since update the wifi network search page changed and will not find any wifi networks to connect to as so as I updated phone I went to use wifi a it would not find any networks so I would say that the update affected it. If there's a update to fix this how can I download it if my wifi does not work?
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: wifi not working on z10 since update

Connect the Device to the BB Link Software .... BB Link will search the Update if needed to the device and will update accordingly .. 

 

Thanks.. 

Please update the result after applied..

Thanks
Contributor
Posts: 10
Registered: ‎11-24-2013
My Device: blackberry z10
My Carrier: o2

Re: wifi not working on z10 since update

What is BlackBerry Link software
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: wifi not working on z10 since update

For BB OS 7 devices ( BB 9900 9810  etc ) there is BlackBerry Desktop Software

For OS 10 Devices ( Z10 Q10 Q5) there is BB Link Software for any application upload or to update the OS of the Device.

 

 

Please update the result after applied..

Thanks
Contributor
Posts: 10
Registered: ‎11-24-2013
My Device: blackberry z10
My Carrier: o2

Re: wifi not working on z10 since update

We're do I find the link software on my z10