Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎02-05-2013
My Device: z10
My Carrier: rogers

wont delete an album i added

hi i added an album then deleted it, but it wont delete, it was on my micro sd card and when i take the card out and insert it into my laptop the album is gone when i put it back in my z10 the photos are still there, when the card is out theres no photos on my phone... HELP

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: wont delete an album i added

using Windows, can you see if there are hidden files in the card?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 7
Registered: ‎02-06-2013
My Device: z10
My Carrier: orange

Re: wont delete an album i added

have the same issue,  have even seen recent add images stuck in pictures window.

 

Have yet to try  looking at the sd card direct in pc, but it appears to be related to the sd card as formating it clears the images/folders

 

looks like the pictures app is flawed

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: wont delete an album i added


bovril-xm655 wrote:

 but it appears to be related to the sd card as formating it clears the images/folders


hello, I do not understand your sentence. can you explain to me please?




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Highlighted
New Contributor
Posts: 7
Registered: ‎02-06-2013
My Device: z10
My Carrier: orange

Re: wont delete an album i added

problem apears to be with the link software.

 

the photo app on the phone appears to want to only see a flat file structure under the photo dir on the SDcard

 

at the photo folder you can contain is either a folder (album)  or a file and that is as deep as you can nest.

 

if you sync using link it creates a multi layed structure in the photo dir of the SD card ,having the name of your phone which then contains all you folders/photos.

 

when you try to delete/open albums or pictures they refuse to go or  wont open and the only way to clear this is to re-format the SD card.

 

i have now resorted to sync tools from microsoft to do the sync directly to to SD card, until link/photo viewer app is fixed.

 

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: wont delete an album i added

hello bovril,

can you please give some instructions on how to use the sync tool from microsoft ?
Are you doing it with the USB cord or through the Wifi share ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too: